Frequently Asked Questions

Everything you need to know about shopping with MOOD.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally range from 10-21 business days.

What is your return and exchange policy?

We offer a 30-day return window for all unused items in their original packaging. Simply visit our returns portal to start an exchange or request a full refund.

Are your products sustainably sourced?

At MOOD, we prioritize ethical manufacturing. We partner with suppliers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.

How can I track my package?

Once your order ships, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.